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Google Review Email Templates for SMB’s

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Do you own Small and medium-sized enterprises? Do you often wonder how a customer felt after using your services?

Whether your business is online or offline, ‘feedback’ is one of the major aspects of business communication. In this modern world, where everything is happening rapidly over the internet, it is high time to use the facilities that help to outgrow your business.

Asking for feedback often helps you with a customer’s insights, which goes long to improve your business. It also helps you in providing your customers with the best services and satisfies their needs. Listening to your customer problems and making a change impact their acknowledgment, and they recommend your services to others as well.

Google is the search engine that is widely used across all the continents. By taking your enterprise on Google platform will attract more people towards your business. You can use Google review to get their feedback without pestering them, and a customer can share their views with convenience.

It happens more than often that a person looking to buy a product first reads the reviews online. By setting up your business on ‘Google My Business’, helps a potential customer who is looking for a product or services.

Let’s look at these examples of email templates on how to ask a customer for a Google review:

Source: Unsplash

Email Template 1:

Suggested Subject: How can we serve you better?

Body:

Hi (customer’s first name),

Thank you for being our constant customer for 3 years. We strive to provide you with the best services in the town and really care about how our services affect a customer like you.

We would love it if you can spare a moment for us to let us know what we can do to serve you better next time.

We hope that you are well pleased with the level of services we provide. If so, we would love to have your feedback on our Google Business Page [Hyperlink your Google review URL]. Your review is highly appreciated as it also helps us to reach out to other customers.

Thank you for taking your valuable time for us. We greatly appreciate it.

Many thanks,

(Your Name)

In this template example you are letting your customer know that their opinion matters. This template also helps in making a customer feel that they have a say in the matters of your business and how it operates. The goal here is an appeal to the desire of a customer to have a voice.

Email Template 2:

Suggested Subject: Help others (with their eyesight problems)

Body:

Hello (customer’s first name)

It was a great experience doing business with you. Thank you for giving us a try.

We would love you to share your experience with us as it will help us to provide you with better service. It would also help us to reach out to more people like you.

Click on this link [Insert your Google review URL link here] to leave your feedback on our Google page. We greatly appreciate it!

Best Wishes,

(Your Name)

This template lets your customer feel acknowledged, even if they use your services for the first time. This template indicates building a good rapport with customers, and they understand your difficulty in finding a customer who supports local business. They might have been through something like that in their previous services. So there’s a good chance that they will also recommend your services to their family members, friends and co-workers.

Email Template 3:

Dear (customer’s first name)

Thank you for shopping with us. As a local business our goal is to reach out to more people in the town. And that could only happen with your valuable feedback.

Your feedback also gives us your insights which helps us in making your services a more pleasant experience for you. I would be really obliged if you could spare a moment for us and write a review on our Google Page.

To submit your feedback, kindly click on the link mentioned below.

[Insert your Google review URL link here.]

Thank you, we really appreciate your support and feedback. And Let us know if you have any questions.

(Your Name)

Another such template which asks a customer to let them ask any question. This template is beneficial as a customer gets comfortable in asking any queries they might have or forgotten asking you earlier.

Some Examples of Shorter Email Templates

As you know that in this modern world, people are always in a bit of a hurry that they might skip those longer emails. If you have a large target audience, then choosing shorter email templates would be beneficial. People will be more responsive when you ask for their feedback in a crisp, concise and short way.

Let’s take a look at these general email template examples:

General templates can be used in all-purpose reviews regardless of what business one owns and runs. And these templates serve as a good starting point for any business.

General Template 1:

How was your experience with us today, (customer’s first name)

If you liked our services, Could you spare a minute for feedback?

[Insert your Google review URL link here.]

General Template 2:

Hey (customer’s first name), help us improve!

We really hope that you enjoyed our services today, but we want to know that for sure.

Please, spare a moment for us and tell how you felt:

[Insert your Google review URL link here.]

General Template 3:

(Customer’s first name), we hope that we exceeded your expectations today.

If so, would you take a minute to let us know if we were able to (solving the customer’s problem that made them reach out to you).

Simply click on the link to give feedback. Thank You.

[Insert your Google review URL link here.]

General Template 4:

Dear (customer’s first name)

Thank you for becoming our customer. We would like to hear from you about how the service with (business name) went.

Could you spare a couple of minutes and leave a feedback here:

[Insert your Google review URL link here.]

General Template 5:

Hello (customer’s first name),

We appreciate your doing business with us!

Please take a moment to tell how’d we do? We use your inputs to improve ourselves for a customer like you.

Thank You.

[Insert your Google review URL link here.]

Some Examples of Short Email Templates Based on Different Services

Automotive Industry

Dear (customer’s first name),

Thank you for stopping by at our service center. We did everything according to your instructions in making your (car make) an easy, smooth, and fun ride for you.

We hope that we exceeded your expectations. If so, could you take a moment to tell us about your experience with us?

Simply click on this link: [Insert your Google review URL link here.]

Healthcare Industry

Dear (patient’s first name)

How was your visit at (medical facility/clinic name)? Your health is our utmost priority.

And we hope that Dr. (doctor’s name) assisted you on time and all your questions were addressed by (him/her).

We would love to hear from you. Please leave a feedback here:

[Insert your Google review URL link here.]

Home Services Industry

Greetings from (company name) (client’s first name),

Thank you for letting us work for you. And we hope that you are well pleased with our service.

Could you take a couple of minutes to give feedback? Your review is highly appreciated and important to us.

Please share your thoughts with us here: [Insert your Google review URL link here.]

Hospitality Industry

Dear (guest’s first name),

I hope you had a pleasant stay with us at (hotel name).

And we expect that our staff did a good job while taking care of your needs.

We would love to hear from you so we can make your stay even better the next time you join us.

Please leave your review here: [Insert your Google review URL link here.]

Legal Industry

Dear (client’s first name),

Thank you for the trust you had on (law firm name). We hope that our team did a good job while representing your case.

We really look forward to hearing from you about your experience. Please leave a review as it would also help people stuck in a similar situation.

[Insert your Google review URL link here.]

 Real Estate Industry

Greetings (clients’ first name),

Thank you for choosing (real estate’s name). Now that you have found your ‘Home Sweet Home’, we do hope that it will bring you pleasures for many years.

If you feel that we did a great job then could you spare a couple of minutes and leave us a review.

[Insert your Google review URL link here.]

And needless to say but feel free to contact us for all your future real estate needs!

Many thanks.

Wedding Services Industry

Dear (customer’s first name)

Congratulations on your marriage!

And thank you for making (enterprise’s name) a part of your wedding. We hope that we lived up to the promises we made to you.

Could you spare a moment for us and let us know about your experience with us? [Insert your Google review URL link here.]

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